Cathay Cargo has upgraded its online system to allow freight forwarders to modify their cargo bookings.
The airline’s Manage Booking upgrade gives freight forwarders control over booking modifications to allow customers to make changes quickly after bookings are confirmed, without relying on phone calls, manual workflows, or waiting for follow-up during office hours.
This is a long-standing industry challenge, according to the airline.
Changes that can now be made by the forwarder include the updating of shipper or consignee information, flight and date adjustments, and shipment size modifications.
“More complex requests continue to be supported by Cathay Cargo’s specialists, ensuring forwarders have the right level of support for every scenario,” the airline said.
“The launch represents a significant step forward in Cathay Cargo’s commitment to customer-centric digitalisation.
Workflow-driven improvements designed around forwarder needs.”
Elsewhere, users can view real-time updates on a single dashboard, allowing them to track the status of bookings from all booking channels; before confirming any changes, users gain full visibility into how proposed updates will affect booking status and associated costs.
There are also activity tracking and automated notifications, where users gain a complete audit trail of modifications, complemented by automated email notifications.
Dominic Perret, director of cargo, Cathay, said: “As the air cargo industry evolves, we are committed to leading that transformation by keeping our customers at the centre of every innovation.
“Digital solutions like Manage Booking are about making it easier for freight forwarders to work with us, giving them the control and transparency they need to operate with confidence.”
The airline has been investing in its digital capability in recent years. In 2025, Cathay Cargo pioneered the use of real-time customs clearance updates for customers with ONE Record API links or those using its EzyCargo platform.
The airline said it was the first to introduce real-time clearance, which gives users customs status updates from authorities, including Europe (ICS2 Import Control System), the US, Canada and UAE.
