Chinese e-commerce logistics and technology company Cainiao has strengthened its customs clearance capabilities in Mexico for cross-border customers.
By combining customs clearance with last-mile delivery, parcels can move through Cainiao’s network with better visibility and tighter control over exceptions, helping reduce delays and risks caused by multiple handoffs, said the company.
Since entering the Mexican market in 2024, Cainiao has continued to expand its local network and now operates a 20,000 sq m sorting centre and 38 consolidation and delivery stations.
Located near Felipe Ángeles International Airport, a major cargo hub in Mexico, the sorting centre supports faster inbound transfer and parcel processing.
Cainiao plans to add more automation at the facility to further improve sorting efficiency and peak-season capacity.
The company said it has also built strong partnerships with major cross-border and local e-commerce platforms and brands, including Inditex, Mercado Libre, Temu and TikTok.
Earlier this month, Cainiao launched a cross-border logistics service that enables parcels to be delivered within three calendar days on 15 international routes.
The company has also announced that its local express network in Mexico has expanded from 20 states to nationwide coverage. The company has also launched local pickup services in Mexico City and the State of Mexico.
Major areas in Mexico City and the State of Mexico now offer two-day delivery, while key cities in other parts of the country can be served within three days.
The company is using AI-powered dispatching, route planning, address recognition and image recognition technologies to improve last-mile accuracy and fulfilment reliability.
Shen Jianfeng, vice president of Cainiao, said Mexico’s logistics market is seeing growing and more diverse demand.
He said cross-border sellers increasingly need stable, compliant customs clearance and a more controllable end-to-end fulfilment process, while the rapid growth of local e-commerce has raised domestic sellers’ expectations for broader coverage, faster delivery and more precise service.
“Mexico’s cross-border and domestic e-commerce sectors are both growing rapidly, making the market a key focus for Cainiao. We will continue to strengthen our local network and team capabilities,” Jianfeng added.
