Flexport has announced new AI technology to help customers improve the accuracy of their customs filings as well as identify and prepare for refunds.
The logistics company’s ‘Audit Your Customs Broker’ AI agent is able to conduct a compliance audit on all past customs entries to identify mistakes and compliance errors.
“We first piloted the agent on our own entries,” said Ryan Petersen, founder and chief executive of Flexport.
“We have reduced our error rate on U.S. customs filings to 0.2%. Based on what we know of other customs brokers, we estimate this to be a 10X improvement to any other broker in the world,” he added.
This technology is now available for free to any company who wants to check their own broker’s work and check whether they are eligible for a refund from the government for overpayment.
Flexport pointed out that in 2025, US tariff policies changed every one and a half weeks.
The company stressed that the customs industry has declared 2026 the ‘Year of the Audit.’
It said that errors in customs filings are at an all-time high, while government enforcement is increasing.
With the recent US Supreme Court ruling against IEEPA tariffs, having accurate entries and avoiding mistakes will be even more critical to prepare for refunds, Flexport added.
In January, Flexport proactively launched a tariff refund calculator to help companies estimate their potential IEEPA refunds ahead of the US Supreme Court ruling.
Now that the Court has ruled against IEEPA tariffs, Flexport has transformed this tool to prepare for processing potential IEEPA refunds, which appear imminent, it stated.
Flexport’s updated refund calculator now prepares customers for potential claims.
Coupled with the AI auditor, Flexport said it can instantly audit past entries for errors, file corrections, and then estimate and prepare for potential refunds.
Translation tool
In addition to Flexport’s AI technology to make navigating customs and tariff-related administration easier, the company has also launched an AI translation engine.
The real-time translation engine allows people to communicate with global suppliers and partners in their native language to make coordinating trade easier.
Users can write messages in their native language, and the platform instantly translates the message to and from the language of their counterparts.
At launch, Flexport is offering translation for Simplified Chinese, Traditional Chinese, English, Spanish, French, German, Korean, Vietnamese, Thai, and Italian, languages representing roughly 86% of global container exports.
With the foundation AI translation engine in place, Flexport plans to launch additional languages in the near future.
